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1. Scope of Application

• 1.1 The transaction and delivery are carried out exclusively under the current terms and conditions in effect at the time of the order, which form the basis of all contracts concluded with our company via our website www.ilanga-nature.com. ​ www.ilanga-nature.com.
  
  Any general terms and conditions that conflict with or deviate from the following are not applicable. These general conditions shall apply exclusively, even when we perform delivery and service unreservedly and with full knowledge of such conflicting or deviating conditions.

• 1.2 The term "consumer" in these conditions refers to the definition in Article I.1, 2° of the Belgian Economic Code, i.e., "any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, or liberal activity."

• 1.3 The term "business" has the meaning of Article I.1, 1° of the Belgian Economic Code, i.e., any of the following entities: (a) any individual exercising a professional activity independently; (b) any legal entity; (c) any other organization without legal personality.

• 1.4 The “clients” defined herein may thus include both consumers and businesses.

• 1.5 Where timeframes are indicated in business days, they exclude Saturdays, Sundays, and legally recognized public holidays.

2. Terms of Use​

• 2.1 We are not responsible for content posted in user-generated sections (e.g., blogs). Content must not infringe third-party rights. No claim may be made for the preservation or publication of user-submitted content (e.g., product reviews).

• 2.2 You must refrain from disrupting the website or misusing data beyond the intended use of the platform. Any manipulation aimed at obtaining unauthorized payments or other benefits at our or other clients' expense may entitle us to claim damages.

• 2.3 Each customer is entitled to only one account. We reserve the right to delete duplicate entries and issue warnings or revoke access for violations of these Terms.

3. Language and Contract Formation

• 3.1 Contracts in our online store can only be concluded in French.

• 3.2 If these Terms are translated into a language other than French, the French version shall prevail in case of interpretation issues.

• 3.3 Clicking the Confirm button constitutes a binding order for the items in the cart. Confirmation is sent immediately after the order is placed. If not received within 10 minutes, contact us at​ infos@ilanga-nature.com.

• 3.4 We are not obliged to accept any registration or order. Confirmed orders remain unaffected.

All offers are non-binding and may be modified or withdrawn until the sale is concluded. Orders are binding only after written confirmation. Quotes and proposals remain our property and may not be copied or reproduced without prior written consent.

A binding contract is formed upon submission of the order.

4. Data Protection

• 4.1 When registering at www.ilanga-nature.com, the customer can opt in to receive promotional or informational content via email, mail, or phone. Newsletters can be unsubscribed from at any time by following the instructions in the email or contacting customer service.

• 4.2 Personal data is shared with third parties only when necessary for order processing or payment (e.g., postal services, debt collection in case of non-payment). Our partners delete the data once it is no longer needed and in any case, within the legal retention period. All data is treated confidentially.

• 4.3 When entering your personal data to place an order or register, you agree to provide complete and truthful information. You must treat access credentials confidentially and prevent unauthorized access. Registration confirmation is sent immediately upon clicking the account creation button. See our privacy policy.

5. Prices

• 5.1 Prices are in euros and inclusive of VAT, taxes, or other charges borne by the buyer.

Shipping costs and optional services are not included and are the customer's responsibility. The total amount requested includes these additional costs. Prices may change at any time, but the price applicable is the one in effect at the time of order validation.

The Company is free to modify prices at any time. Of course, for orders that have already been confirmed, the applicable prices will be those in effect at the time the order was confirmed.​

• 5.2 If delivery time significantly exceeds the contract date and production costs increase (e.g., due to energy or raw material price increases), the seller may adjust the price. The buyer will be notified at least 5 days before delivery. If not disputed in writing within 48 hours, the new price is considered accepted.

In the event of a dispute, the order will be delivered at the original price, or the contract will be terminated without compensation within 24 hours from the buyer's objection.

6. Paiement

• 6.1 The client agrees to receive invoices electronically.

• 6.2 For credit card payments, the card is charged upon order confirmation. The client must ensure sufficient funds before ordering.

• 6.3 We only accept payments from accounts within the EU and Switzerland. We do not cover transaction costs.​

• 6.4 Payments are made via STRIPE/PAYPAL with SSL encryption. No third party can read the data during transmission.

• 6.5 We are not liable for disputes between the customer and STRIPE or PAYPAL.

7. Late Payment

• 7.1 Any unpaid amount past the due date will automatically incur interest at 12% per year.

A late fee of 10% of the invoice amount (minimum €50) also applies, in addition to interest and damages.

8. Retention of Title

• 8.1 Goods not paid for by the due date remain our property until the invoice is fully paid – the deposit is non-refundable.

Until full payment is made, the buyer authorizes us to access their storage facilities to verify the condition of the goods. During this period, the goods may not be transferred, pledged, or used as collateral, under penalty of civil or criminal liability.

This does not prevent the delivery of goods or the transfer of risk to the buyer.

9. Product

• 9.1 The Client must refer to the Product description to understand its essential characteristics.

• 9.2 Photographs and graphics on the Site are non-contractual and do not engage the Company’s responsibility.

10. Delivery

• 10.1 We use the Belgian postal service, Bpost, for deliveries.

• 10.2 We assume no supply risk, even in case of a custom-made sale. We are only required to deliver items we have in stock or that we have ordered from our suppliers.

• 10.3 Our delivery obligation is nullified if we are not properly or timely supplied despite a compliant substitute arrangement and if we are not responsible for the unavailability, which we immediately inform you about and for which we did not assume a supply risk. If the goods are unavailable, they are marked "unavailable" on the site and cannot be added to the cart.

• 10.4 Delivery time is 5 business days for standard Belgian parcels and 7 business days for international shipments.

• 10.5 Delivery time is extended accordingly in the event of force majeure preventing delivery. This includes strikes, lockouts, government actions, shortages of raw materials or energy, transport issues beyond our control, operational shutdowns beyond our control such as fire, water, or machine damage, and other obstacles not attributable to us. We will inform you of the start and end of such events. If the obstacle lasts more than 4 weeks beyond the initial delivery period, you may terminate the contract. No further claims, especially for damages, are allowed.

• 10.6 The removal of one or more Products for sale and changes to a Product’s specifications remain at the sole discretion of the Company and cannot give rise to any compensation for the Client.

• 10.7 For consumers, the risk of loss or damage passes at delivery to the consumer or their designated consignee in the case of mail orders. This applies regardless of transport insurance. In other cases, the risk passes to the buyer upon delivery or, for mail orders, upon handover to the carrier.

• 10.8 Check the condition of delivered goods immediately for manufacturing defects or transport damage. You are legally required to notify us of any defects or anomalies so we can remedy them.

• 10.9 Transport: All specific instructions must be provided timely and clearly in writing. Goods are generally shipped under normal conditions at the buyer’s expense. Risk and responsibility transfer to the buyer upon dispatch from our facility or warehouse.

11. Returns

• 11.1 In the case of off-premises contracts, the buyer has the right to withdraw from the purchase within 14 days without bearing any cost other than those provided by Article VI, in accordance with Article VI.67 §1 of the French Economic Law Code. To exercise this right, the withdrawal form provided by the seller may be used. ​

Articles VI.47 and VI.58 apply to distance contracts.

Specifically, for any purchase on www.ilanga-nature.be, you receive an optional return right valid for 14 days in total. According to this, you may cancel the contract by returning the goods to us within 14 days of receipt (the period starts the day after receipt). Timely dispatch is sufficient to meet the deadline. However, to exercise the right of return, you must not have unwrapped the goods beyond what would be possible in a physical store, and you must return them intact and undamaged. Furthermore, please return the goods in their original packaging.

• 11.2 The return right does not apply when purchasing a gift voucher.

• 11.3 If the return is due to an error on our part, we will refund the shipping costs. Otherwise, return costs are your responsibility. Please send returned items to:

ILANGA NATURE SA

Rue Nicolas Darche, 14

5660 Mariembourg

​ ​Belgium

• 11.4 Refunds are always made to the bank or PayPal account whose details were provided to the seller. Make sure you have access to this account, as the seller assumes no responsibility in this regard.

12. Warranty and Complaint Handling

• 12.1 Legal warranty requirements apply.

• 12.2 Obvious defects:

Delivery of goods is deemed as acceptance unless the buyer makes a specific and detailed complaint upon collection at our premises or before unloading at the buyer's location.

The buyer cannot refuse delivery for visible defects that do not affect product quality.

When a complaint is lodged and substantiated, we will replace or refund non-compliant or defective goods.

We will not be liable for any compensation. Acceptance covers all visible defects, i.e., those that could be detected by a careful and serious inspection upon delivery.

• 12.3 Hidden defects:

Sold goods are guaranteed only against serious defects for a period of one month from receipt, provided they are stored and used under normal conditions and have not been altered.

Our company shall not be held liable if the buyer uses the goods for a purpose other than that intended under the specific technical requirements of each product category.

Warranty only applies if the defect significantly impairs the usability of the goods for their normal purpose or a special use expressly mentioned in the special terms of sale.

Warranty claims must be made by registered letter within 7 days of discovering the defect.

A purchase invoice or a copy must be enclosed. Otherwise, we are not required to guarantee hidden defects.

Our warranty is limited, at our discretion, to free repair or replacement of defective goods. Reimbursement is excluded. The buyer must return the defective goods to our warehouse at their own cost and risk for repair or replacement.

We will cover return costs only if the warranty applies and the goods are indeed defective.

• 12.4 Limitation of liability:

From the time of delivery, we assume no responsibility other than that provided in section 10.

As a result, we are not liable for any damages for bodily harm, damage to property separate from the sold goods, or other losses directly or indirectly resulting from defects in the sold goods.

• 12.5 Products sold on the Site comply with applicable regulations in Belgium. Product quality is guaranteed until the "best before" date indicated on the packaging.

• 12.6 The company's warranty is, in any case, limited to the replacement or reimbursement of non-compliant or defective Products.

• 12.7 We care deeply about customer satisfaction. You may contact us at any time. We will do our best to address your request quickly and will follow up once your documents, request, or complaint is received. However, please allow us time, as manufacturer evaluation is often necessary in warranty cases. In the event of a complaint, help us by describing the issue as precisely as possible and providing order documents or, at a minimum, your order number, customer number, etc. If you do not receive a reply within 5 days, please follow up with us.

13. Intellectual Property Rights

To the extent permitted by law, the seller retains all intellectual property rights.

14. Limitation of Liability

The Company may be released from all or part of its liability by proving that the failure or improper performance of the contract is due either to the Client; or to an unforeseeable and unavoidable act by a third party to the contract, or to a force majeure event as defined by law and jurisprudence.

15. Governing Law

Governing Law, Jurisdiction

• 15.1 Belgian law applies to all legal and other relations between the customer and us. UN commercial law (CISG) and other intergovernmental treaties are not applicable. For contracts concluded for purposes not related to a professional or commercial activity (consumer contracts), this choice of law applies only insofar as it does not deprive the consumer of mandatory protection under the law of their country of residence.

• 15.2 In relations with traders and legal entities under public law, our registered office is the competent jurisdiction for all disputes relating to these General Conditions and any contracts concluded under them – including claims on bills or checks. In this case, we also have the right to bring action before the customer's registered office court.

For consumers, the competent court is that of the consumer’s residence.

16. Modification of the General Terms

We may unilaterally amend these General Terms and Conditions insofar as they are part of the contractual relationship and such amendments aim to correct imbalances or comply with changed legal or technical conditions. Accordingly, the terms and conditions in force on the Website at the time of order placement apply.

17. Severability Clause

If any provision of the Contract, including these Rules, is found to be wholly or partially unenforceable, or if the Contract contains an unforeseen gap, the validity of the remaining provisions shall not be affected. Statutory provisions shall replace the invalid or missing ones.

18. Seller Contact Information

ILANGA NATURE SA, 14 rue Nicolas Darche, 5660 Mariembourg, Belgium

infos@ilanga-nature.com +32 60 45 64 38