Legal Notice

This website was created, is managed by, and is the exclusive property of:

ILANGA NATURE SA

Rue Nicolas Darche, 14

5660 Mariembourg

Belgique

TVA : BE0413.178.131

Email address: infos@ilanga-nature.com

Phone: +32 60 45 64 38​

Privacy Policy​

ILANGA NATURE SA (hereinafter referred to as the 'Data Controller')

Rue Nicolas Darche, 14

5660 Mariembourg (Belgique)

BCE : 0413.178.131

Mail :  infos@ilanga-nature.com

Phone: +32 60 45 64 38​

ILANGA NATURE SA establishes this privacy policy to transparently inform the users of the website hosted at the following address: https://www.ilanga-nature.com/ , (hereinafter the 'Site'), about how personal data is collected and processed by ILANGA NATURE SA.

The term 'User' refers to any individual or entity who visits or interacts in any way with the Site.

In this regard, ILANGA NATURE SA determines all the technical, legal, and organizational means and purposes for the processing of Users' personal data. ILANGA NATURE SA commits to taking all necessary measures to ensure that the processing of personal data complies with the Law of July 30, 2018, concerning the protection of individuals with regard to the processing of personal data (hereinafter, 'the Law'), and the European Regulation of April 26, 2016, on the protection of individuals' personal data with regard to data processing and the free movement of such data (hereinafter, 'the Regulation').

ILANGA NATURE SA is free to choose any individual or entity to process Users' personal data on its behalf and at its request (hereinafter referred to as the 'Processor'). If applicable, ILANGA NATURE SA commits to selecting a Processor that provides sufficient guarantees regarding the technical and organizational security measures for the processing of personal data, in accordance with the Law and the Regulation.

1. Processing of Personal Data

Use of the Site by Users may involve the communication of personal data. The processing of this data by ILANGA NATURE, in its capacity as Data Controller, or by service providers acting on behalf and for the account of ILANGA NATURE SA, will be in compliance with the Law and the Regulation.

Personal data will be processed by ILANGA NATURE SA, in accordance with the purposes outlined below, through:

An automated procedure;

The newsletter subscription form;

The use of cookies;

The sending of surveys or questionnaires.

2. Purpose of the processing of personal data

According to Article 13 of the Regulation, the purposes of the processing of personal data are communicated to the User and are as follows:

1. To ensure the execution of the services offered and agreed upon on the Site;

2. To ensure the monitoring of the execution of the services offered;

3. To carry out marketing and promotional information activities after obtaining the prior consent of the User and until such consent is revoked, such as sending promotions on products from the Data Controller;

4. To respond to the User's inquiries;

5. To create statistics in order to improve the website, the services offered, and the internal organization;

6. To improve the quality of the Site and the products and/or services offered by the Data Controller;

7. To enable better identification of the User's areas of interest.

3. General Information

The User consents, upon visiting and using the Site, that the following personal data may be collected and processed according to the methods and principles outlined in this Privacy Policy:

1. The information provided by Users for contractual purposes and to enable the proper fulfillment of mutual obligations, such as name, surname, address, IBAN number, and banking details, ...; and more generally, any information voluntarily provided by the User;

2. The information provided by Users when filling out forms or contacting via phone, including the Users' email address and phone number.

3. Regarding each visit by Users to the Site, the information automatically collected includes:

a. The IP address, browser type and model, time zone, operating system;

b. All information regarding the pages the User has viewed on the Site, including the URL, browsing time, etc.

4. Consent

By accessing and using the Site, the User declares that they have read and freely, specifically, and unequivocally consented to the processing of their personal data as described in this Privacy Policy.

Consent is given by the positive action of the User ticking the box linking to the Privacy Policy via a hyperlink. This consent is a necessary condition for performing certain actions on the Site or for allowing the User to enter into a contractual relationship with ILANGA NATURE SA. Any contract between ILANGA NATURE SA and a User regarding the services and products offered on the Site is subject to the User's acceptance of the Privacy Policy.

The User consents to the Data Controller processing and collecting, in accordance with the methods and principles outlined in this Privacy Policy, their personal data provided on the Site or in connection with the services offered by ILANGA NATURE SA, for the purposes stated above.

The User has the right to withdraw their consent at any time. The withdrawal of consent does not affect the lawfulness of the processing based on the consent previously given.

5. Retention period of Users' personal data

In accordance with Article 13 §2 of the Regulation and the Law, the Data Controller retains personal data only for as long as reasonably necessary to fulfill the purposes for which the data is processed.

This duration will, in any case, be less than 3 years.

6. Recipients of the data and disclosure to third parties

Personal data may be transmitted to employees, collaborators, and subcontractors who provide adequate data security guarantees and who work with ILANGA NATURE SA in the provision of services. They act under the direct authority of ILANGA NATURE SA and are responsible for collecting, processing, or subcontracting these data.

In all cases, the recipients of the data and those to whom the data has been disclosed must comply with the terms of this Privacy Policy. ILANGA NATURE SA ensures that they will process the data solely for the intended purposes, in a discreet and secure manner.

In the event that the data is disclosed to third parties for direct marketing or prospecting purposes, the User will be informed in advance so that they can provide their consent for the use of their personal data.

7. Data Protection Officer (DPO)

The following person is appointed as the Data Protection Officer (DPO): LAURENT Olivier.

The role of the DPO is to ensure the proper implementation of national and supranational provisions regarding the collection and processing of personal data.

The DPO can be contacted as follows:

Email address: olivier@ilanga-nature.com

8. Users' Rights

At any time, the User may exercise their rights by sending an email to the following address: infos@ilanga-nature.com, or by sending a letter by postal mail, along with a copy of their ID card, to the following address: Rue Nicolas Darche, 14, 5660, Couvin.

1. Right of Access

In accordance with Article 15 of the Regulation, ILANGA NATURE SA guarantees the User's right of access to their personal data. The User has the right to obtain access to such personal data, as well as the following information:

• the purposes of the processing;
• the categories of personal data concerned;
• the recipients or categories of recipients to whom the personal data have been or will be disclosed, particularly recipients established in third countries or international organizations;
• where possible, the envisaged retention period for the personal data, or, if not possible, the criteria used to determine this period;
• the existence of automated decision-making, including profiling, referred to in Article 22, paragraphs 1 and 4 of the Regulation, and, at least in such cases, useful information about the underlying logic, as well as the significance and anticipated consequences of such processing for the data subject.

The Data Controller may charge a reasonable fee based on administrative costs for any additional copy requested by the User.

When the User makes this request electronically (for example, via email), the information will be provided in a commonly used electronic format, unless the User requests otherwise.

The copy of the data will be provided to the User no later than one month after the receipt of the request.

2. Right to rectification

ILANGA NATURE SA guarantees the right to rectification and erasure of personal data to the user.

In accordance with Article 16 of the Regulation, incorrect, inaccurate, or irrelevant data can be corrected or deleted at any time. The User is first responsible for making the necessary changes from their user account/other, unless these changes cannot be made independently, in which case the request can be made to ILANGA NATURE SA.

In accordance with Article 19 of the Regulation, the Data Controller shall notify each recipient to whom personal data has been disclosed of any rectification of personal data, unless such communication proves impossible or requires disproportionate effort. The Data Controller shall provide the data subject with information about these recipients if requested.

3. Right to erasure

The User has the right to obtain the erasure of their personal data without undue delay in the circumstances listed in Article 17 of the Regulation.

When the Data Controller has made personal data public and is required to erase it under the previous paragraph, the Data Controller, taking into account available technologies and implementation costs, shall take reasonable steps, including technical measures, to inform other data controllers who process this personal data that the data subject has requested the erasure of any link to, or copy or reproduction of, such personal data by those data controllers.

The two previous paragraphs do not apply insofar as the processing is necessary for:

• the exercise of the right to freedom of expression and information;
• to comply with a legal obligation that requires processing under Union law or the law of the Member State to which the data controller is subject, or to carry out a task of public interest or in the exercise of official authority vested in the data controller;
• for the establishment, exercise, or defense of legal claims.

In accordance with Article 19 of the Regulation, the Data Controller shall notify each recipient to whom personal data has been disclosed of any erasure of personal data or any limitation of processing carried out, unless such communication proves impossible or requires disproportionate effort. The Data Controller shall provide the data subject with information about these recipients if requested.

4. Right to restriction of processing

The User has the right to obtain the restriction of processing of their personal data in the circumstances listed in Article 18 of the Regulation.

In accordance with Article 19 of the Regulation, the Data Controller shall notify each recipient to whom personal data has been disclosed of any restriction of processing, unless such communication proves impossible or requires disproportionate effort. The Data Controller shall provide the data subject with information about these recipients if requested.

5. Right to data portability

In accordance with Article 20 of the Regulation, Users have the right to receive their personal data from ILANGA NATURE SA in a structured, commonly used, and machine-readable format. Users have the right to transmit this data to another data controller without hindrance from ILANGA NATURE SA in the cases provided for by the Regulation.

When the User exercises their right to data portability under the previous paragraph, they have the right to request that the personal data be transmitted directly from one data controller to another, where technically feasible.

The exercise of the right to data portability is without prejudice to the right to erasure. This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller.

The right to data portability shall not adversely affect the rights and freedoms of third parties.

6. Right to object and automated individual decision-making

The User has the right to object at any time to the processing of their personal data on grounds relating to their particular situation, including data automation carried out by ILANGA NATURE SA. In accordance with Article 21 of the Regulation, ILANGA NATURE SA shall no longer process the personal data unless there are legitimate and compelling grounds for the processing that override the interests, rights, and freedoms of the User, or for the establishment, exercise, or defense of legal claims.

When personal data is processed for direct marketing purposes, the User has the right to object at any time to the processing of their personal data for such marketing purposes, including profiling to the extent that it is related to such marketing.

When the data subject objects to processing for direct marketing purposes, the personal data will no longer be processed for such purposes.

7. Right to lodge a complaint

The User has the right to lodge a complaint regarding the processing of their personal data by ILANGA NATURE SA with the Data Protection Authority competent for the Belgian territory. Further information can be found on the website: https://www.autoriteprotectiondonnees.be

The filing of a complaint can be made at the following addresses:

Data Protection Authority

Rue de la Presse 35, 1000 Bruxelles       

Tél. + 32 2 274 48 00       

Fax. + 32 2 274 48 35       

E-mail: contact@apd-gba.be

The User may also file a complaint with the court of first instance of their place of residence.

9. Cookies

The Site uses cookies to distinguish Users of the Site. This helps provide Users with a better browsing experience and improve the Site and its content. The purposes and methods of the cookies are outlined in this article.

The cookie policy is automatically generated by Odoo and is detailed at the following URL:

https://www.ilanga-nature.com/cookie-policy

10. Limitation of liability of the Data Controller

The website may contain links to other websites owned by third parties not affiliated with ILANGA NATURE SA. The content of these sites and their compliance with the law and the Regulation are not the responsibility of ILANGA NATURE SA.

The holder of parental authority must give express consent for a minor under the age of 16 to disclose information or personal data on the website. ILANGA NATURE SA strongly advises those exercising parental authority over minors to promote responsible and secure use of the internet. The Data Controller cannot be held responsible for collecting and processing personal information and data from minors under the age of 16 where consent is not effectively covered by that of their legal parents or for incorrect data-particularly regarding age-provided by minors. Under no circumstances will personal data be processed by the Data Controller if the User specifies that they are under 16 years old.

ILANGA NATURE SA is not responsible for the loss, corruption, or theft of personal data caused, in particular, by the presence of viruses or as a result of cyberattacks.

11. Security

The Data Controller implements organizational and technical measures to ensure an appropriate level of security for the processing and collection of data. These security measures depend on the implementation costs in relation to the nature, context, and purposes of the processing of personal data.

The Data Controller uses industry-standard encryption technologies when transferring or collecting data on the Site.

12. Modification of the Privacy Policy

ILANGA NATURE SA reserves the right to modify this Privacy Policy in order to comply with legal obligations in this regard. The user is therefore encouraged to regularly review the Privacy Policy to become aware of any changes or updates. Such modifications will be posted on the Site or sent by email for the purpose of ensuring enforceability.

13. Applicable law and competent jurisdiction

This Privacy Policy is exclusively governed by Belgian law. Any dispute will be brought before the courts of the judicial district where ILANGA NATURE SA's registered office is located, namely the Courts of Namur.

14. Contact

For any questions or complaints regarding this Privacy Policy, the User can contact the Data Controller at the following address: infos@ilanga-nature.com with the subject line 'Privacy Policy'.